Refund policy

Overview

At pakemall, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our refund policy is designed to be fair and transparent, ensuring a smooth and hassle-free experience for our customers.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The request for a refund must be made within 15 days of the purchase date.
• Proof of purchase (receipt or order number) must be provided.

Non-Refundable Items

Certain types of items are non-refundable, including:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Custom or personalized products.
• Digital products (e.g., software, e-books) once downloaded or accessed.
• Sale items or gift cards.

Process for Refunds

1. Initiating a Refund Request: To request a refund, please contact our customer service team at contact@pakemall.com or call us at 03347888844. Provide your order number, details of the item(s), and the reason for the refund request.
2. Return Shipping: If your refund request is approved, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Inspection and Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

Partial Refunds

Partial refunds may be granted under the following circumstances:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery, subject to our discretion.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check Your Bank Account: Sometimes it takes a few days for the refund to be officially posted.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Your Bank: There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at contact@pakemall.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email] and send your item to 5-B Block F6 Supermarket.

Contact Us

For any questions related to refunds, returns, or exchanges, please contact us at:

• Email: contact@pakemall.com
• Phone: 03347888844

Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically.

Thank you for shopping with pakemall!